OFFICIAL STATEMENT REGARDING EMERGENCY SHUTDOWN AT [RESORT NAME], PUNTA CANA

It is with utmost seriousness and care that we issue this formal communication in light of the emergency shutdown that has been put in effect at [Resort Name], Punta Cana. Our primary concern is — and always will be — the safety, health, and well-being of all guests, staff, and contractors. In that spirit, we provide this detailed account of the event, our response, and our path forward.

1. Nature of the Emergency & Decision to Shut Down

On [time and date], a critical incident occurred in the resort’s [specify area: e.g. utility infrastructure / mechanical plant / electrical substation / fire in common areas].

The exact cause of this incident remains under investigation, but preliminary internal diagnostics suggest a [e.g. serious electrical fault / system overload / fire hazard / structural risk] that could pose immediate hazards if operations were to continue.

Given the potential risk of escalation — such as electrical short circuits, fire spread, or system failure affecting guest safety — resort leadership, in coordination with local authorities and emergency services, made the decision to enact a full emergency shutdown effective immediately. This measure was taken to halt all non-essential systems, restrict access to affected zones, and enable safe remediation.

2. Guest & Staff Evacuation, Accounting & Support

Within minutes of detecting anomalies, our on-site emergency response team activated the resort’s Emergency Operations Plan. Guests and staff were guided to assembly points using designated evacuation routes, and head counts were undertaken to ensure that all individuals were accounted for.

We are pleased to report that as of the time of this statement:

No serious injuries or fatalities have been reported.

A small number of individuals have reported minor injuries (e.g., smoke inhalation, cuts) and are receiving medical attention from our on-site medical team and local health authorities.

All guests and staff have been safely evacuated from the immediate danger zones.

To minimize disruption, we have arranged for alternate lodging or relocation for affected guests, and we are working closely with travel partners to manage rebooking, refunds, or accommodation in nearby properties.

3. Impact on Resort Operations & Facilities

Until further notice, large parts of the resort infrastructure remain non-operational. We have suspended all non-essential guest services and amenities, including [list: restaurants, spa, recreation facilities, pool operations, entertainment venues, etc.], pending safety inspections and repair work. Certain unaffected zones (guest rooms or unaffected wings) might remain accessible under tight safety supervision, but this is strictly under case-by-case evaluation.

Guest reservations during this shutdown period are being individually addressed. Affected guests will receive direct communications from our reservations team with options to:

Postpone or reschedule their stays without penalty

Transfer to alternative properties within our portfolio

Receive prorated refunds or compensation

We commit to transparency and timely updates as our technical teams, local authorities, and independent safety experts evaluate and remediate all issues.

4. Investigation, Remediation & Preventive Actions

We have engaged qualified external engineers, structural and electrical safety consultants, and fire-safety specialists to carry out a comprehensive forensic investigation. Local regulatory agencies and fire departments are participating in the probe. Our goals in this investigation are:

To determine the root cause and contributing factors to the incident

To design and implement robust corrective measures

To evaluate and strengthen all redundancies, fail-safe systems, and inspection protocols

Once the technical assessment is completed, we will establish a phased reopening plan. Reopening will occur in stages only after all risk factors are mitigated and full compliance with safety standards is achieved. At each stage, guests will be informed regarding which facilities are available and under what conditions.

Additionally, we are accelerating scheduled preventive maintenance, safety audits, staff retraining, and infrastructure upgrades across the entire resort to minimize the chance of recurrence.

5. Commitment to Transparency & Guest Assurance

We recognize that such an emergency shutdown raises concerns and inconvenience, and we deeply regret the disruption. Nonetheless, our guiding principle is that no operational goal or financial consideration is more important than human safety.

We will continue to issue periodic updates via official channels (resort website, email to guests, press releases, social media). All questions from guests, media, or partners will be addressed promptly via our dedicated support lines and communication teams.

To our guests currently affected: thank you for your patience and understanding. We pledge to support you fully through relocation, rebooking, refund options, and any assistance you may require.

To our employees: we value your cooperation, professionalism, and calm during this process. We commit to keeping you informed and to ensuring your safety throughout remediation and restoration.

We thank local authorities, emergency responders, and partner organizations for their swift collaboration.

We ask for your continued trust as we work diligently to restore [Resort Name] safely, responsibly, and to the high standards you expect.