Sandos Playacar Beach Resort Implements Emergency Shutdown Amid Health Incident

Playa del Carmen, Mexico — [Date] — In light of a serious health incident that has affected multiple guests, Sandos Playacar Beach Resort today announces the initiation of an emergency shutdown of key operations while cooperating fully with local authorities and health regulators.

Background and Incident Summary
Over the past several days, a notable number of resort guests have reported acute symptoms consistent with gastrointestinal distress, including vomiting, diarrhea, and dehydration. Preliminary estimates suggest that over 300 individuals may have been impacted. Some guests have been hospitalized for further treatment.

Multiple reports allege that consumption of resort-served beverages or food may be connected to the outbreak. Complaints have also emerged concerning delays in medical assistance, shortages of supplies (such as IV fluids), and extended wait times for staff responses. Some guests assert that water systems (including plumbing and filters) were adjusted or shut off intermittently during the crisis.

In response, local health agencies, including the Ministry of Health, Ministry of Tourism, and municipal authorities, have mobilized to inspect the premises, collect samples, interview affected guests, and enforce protocols pending determination of causality.

Emergency Shutdown and Safety Measures
Effective immediately, Sandos Playacar has temporarily suspended operations of its primary buffet restaurants and certain food and beverage service venues to allow for thorough sanitation and inspection.

Complete disinfection of kitchen facilities, food handling areas, drink dispensers, and water systems

Replacement or purification of filters and plumbing components

Suspension of on-site water service in select zones for deeper analysis

Enhanced oversight by third-party food safety and public health experts

Daily monitoring of guest health, with direct medical care as needed

Collaboration with regulatory agencies to ensure compliance and transparency

The resort management regrets the disruption to guest experience and is committed to resuming normal operations only when all safety assurances are met.

Statement from Management
“Guest safety is our highest priority,” said the resort’s Leadership Team. “We deeply regret that some visitors have been affected by this incident.

We are committing all necessary resources to resolve the matter swiftly, transparently, and responsibly. We are working hand in hand with health authorities to determine the root cause and prevent any recurrence.”

No definitive conclusion about the contamination source has yet been reached. To date, the resort states there is no confirmed evidence of systemic contamination.

Support for Affected Guests
Affected guests are being offered:

Immediate medical evaluation and treatment at no charge

Alternative accommodations (when possible)

Refunds or credit for unused portions of stays

Assistance in arranging travel home if required

Full cooperation in investigations and testing

Sandos Playacar is also coordinating with travel partners and agents to manage rebookings or cancellations.

Next Steps and Commitment to Transparency
The resort pledges to provide regular updates as more information emerges. All findings from lab tests, regulatory inspections, and internal audits will be shared with authorities, guests, and stakeholders where legally permissible.

As operations gradually resume, the resort will maintain elevated hygiene protocols, increased sanitation frequency, and third-party audits to restore trust.

We recognize the severity of this situation and deeply apologize to our guests, partners, and the public. Our full attention is focused on restoring safety, integrity, and confidence in Sandos Playacar.